I am pleased with Retainers Direct. Saw an ad on Facebook and decided to take a chance since my previous retainers were at least 15 years old…and not in great shape anymore (cracked, discolored, etc). I ordered my kit back in March 2024 and received it within a week, but I didn’t actually do my impressions until June. They were super easy to do! I loved that they had an extra putty in the kit because, on my first attempt, I mixed too much and my putty hardened. lol After that it was smooth sailing! I emailed pics of my impressions to Retainers Direct and they replied within 24 hours. Dropped them off in the mail the next day and received my new retainers in about 2 weeks. They fit well and look great. Will definitely order another spare set!