Effective Date: June 24, 2025

 

1. Information We Collect

We collect the following types of information:
- Personal Information: Name, email, shipping address, billing address, phone number, and payment details (processed securely via third-party providers).
- Order Data: Impression kit tracking, retainer creation info, and communication history.
- Device Data: Browser type, IP address, device ID, cookies, and browsing activity via Google Analytics and similar tools.

 

2. How We Use Your Information

We use your data to:
- Fulfill and deliver your orders
- Respond to support inquiries
- Improve website functionality and marketing
- Send transactional or promotional emails (you may opt out)

 

3. Sharing of Information

We only share information with:
- Service providers (e.g., shipping carriers, payment processors)
- Analytics tools (e.g., Google Analytics, Facebook Pixel)
- Law enforcement or legal entities if required by law
We never sell your personal data.

 

4. Cookies & Tracking

See our Cookie Policy for full details. We use cookies to improve user experience, track site usage, and deliver relevant ads.

 

5. Data Retention

We retain customer data only as long as necessary for order fulfillment and legal purposes. You can request deletion by contacting us.

 

6. Your Rights (CCPA)

If you're a California resident, you have the right to:
- Know what data we collect
- Request access or deletion of your data
- Opt out of sale (we do not sell data)
To exercise these rights, email us at smile@retainersdirect.com.

 

7. Data Security

We implement reasonable technical and organizational safeguards to protect your information.

 

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from minors.

 

9. Contact Us

If you have any questions about this Privacy Policy, contact us at:
Retainers Direct
11024 Montgomery BLVD. NE PMB #342
Albuquerque, New Mexico, 87111
📧 smile@retainersdirect.com
📞 1-833-GR8-SMIL