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Frequently Asked Questions - RetainersDirect

What is the 30-Day Perfect Fit Guarantee?

Our 30-Day Perfect Fit Guarantee ensures that you're completely satisfied with the fit of your final retainers. If the fit isn't perfect, you can request adjustments or a full refund within 30 days of receiving your final set.

Can I return the impression kit?

Yes, you can return the impression kit within 60 days of purchase. If it doesn't meet your expectations, you can return it for an exchange or a full refund.

What are the conditions for product returns?

To be eligible for a return, make sure the product was purchased in the last 60 days, is in its original packaging, and you have obtained a Return Merchandise Number RMN) from us.

Are there any deductions on refunds?

Yes, refunds are deducted by $20 to cover shipping and material costs. For priority shipping orders, a deduction of $35 is applied.

What should I do if I receive a damaged product?

If your product arrives damaged, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.

Are sale items refundable?

Yes, sale items can be refunded. The same refund conditions apply as with regular items.

How do Retainers Direct's custom clear retainers work?

Our custom clear retainers are designed to maintain the current position of your teeth. They are not for straightening but rather for preventing further movement of
your teeth.

How long do I need to wear my retainer each day?

The duration can vary based on individual needs. For most people, wearing the
retainers 6-8 hours per night is sufficient to prevent teeth movement.

Can I whiten my teeth using the clear retainers?

Yes, our clear retainers can also be used as bleaching trays for whitening your teeth.

What should I do if my teeth have shifted and I want to improve alignment?

If your teeth have shifted and you wish to improve alignment, it's important to consult with an Orthodontic Specialist. Orthodontic treatment is different from simply holding teeth in their current position and requires professional diagnosis and treatment planning.For any further questions, please contact us at smile@retainersdirect.com.

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